Faqs

WHERE ARE THE ITEMS MADE?

All items are made in China.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your tracking number to track your package.

DO I NEED TO CHECK AND SIGN WHEN I RECEIVING MY ORDER?

To ensure that your purchases arrive correctly, safely and in perfect condition, we require proof of delivery for all orders and you need to check the item before you sign the package.

WHAT IF I CANNOT FIND THE SIZE OR THE COLOR I AM AFTER?

If the size or the color you are after is not displayed on the website, then unfortunately it means that we have sold out of that. You are welcome to contact us  to see if we will be restocking the item or to see if we can suggest a similar style that suits your needs.

IF STILL NOT SURE?

If you still need assistance please email our customer care team at ackids@outlook.com.au

Please Note: ACKIDS office hours are Monday to Friday 9am-5pm (Australian Eastern Standard Time) excluding public holidays.